'ventless' gas fireplace

we need help with our fireplace. it's ventless. it was installed incorrectly a year ago, so we've never been able to properly use it. and now i really want to. and i want to feel comfortable in using it. we've tried to get someone over to see it, but it's all been without luck. either people think we don't know what were talking about, or don't believe us...i don't know. but we need someone to come fix it and make sure it's properly installed. does anyone know someone who can help? does anyone know someone with gas fireplace experience? we bought the thing on-line, which we now know was a mistake. we should have paid top dollar and went through a fireplace store, so they could have installed it. lessons learned..

but if anyone knows someone...please email or call me. we need help.